Subject: news about surveillance cameras (worldwide) 1. CCTV system "on its knees" (Scotland) 2. Report: Support for U.S. Surveillance Wanes (USA) 3. CCTV for the 21st Century (Canada) 4. Sharp eyes and surveillance to stop shoplifting (Australia) 1. CCTV system "on its knees" http://www.inside-scotland.co.uk/dumandgall/standard/NEWS/CCTV.html.html DUMFRIES town centres CCTV system is on the verge of total collapse. Only four of its 13 cameras are working at full capacity. And according to one town centre business leader the situation has become embarrassing. The cameras in Queensberry Square, Academy Street, Bank Street and Newall Terrace, are the only ones fully operational. Seven of them, at the Fountain, Burns Statue, Buccleuch Street, Loreburn Street, Friars Vennel, Munches Street and Galloway Street, are either totally defective or are in only partial use. And the remaining two, at the Loreburne Shopping Centre are no longer part of the scheme, as its new technology is not compatible with the town centre cameras. By Ken Johnston The situation has reached such a level that the manager of the Loreburne Centre, Jim Ireland, believes pictures from the working cameras can no longer be used to prosecute in the courts. Mr Ireland, who also heads the towns Tradesafe Partnership, has been campaigning for years for the cameras to be updated. He said: The cameras in the town centre are seven or eight years old, which is beyond their life expectancy. I get the impression that the council do not really care. They seem to think that once the cameras are up that is it and if they break, they break. The radiolink was introduced to businesses on the basis that it would work hand-in-hand with CCTV, but I would suggest it is less than half as effective without the cameras. Dumfries would be a shoplifters paradise if it was not for the radiolink scheme. It is that which is keeping the whole place together. He added: Dumfries is seen as a leading light in the safer trade environment initiative and a number of different forces have come down to have a look at what is happening here. But if they were to ask to look at the current town centre CCTV system, it would be embarrassing. Mr Ireland has recently spent tens of thousands of pounds on new camera systems at the Loreburne Centre to add to the state-of-the-art technology in place. He told the Standard he is fed up spending money on his own centre while all around him the council system is failing. And he warns that unless something is done soon it could have a serious legal implication. He said: Under the terms of the Data Protection Act, owners or operators have to comply with three rules, one of which is the system is regularly maintained to the standard at which it was installed. This has simply not happened. When it was installed all the cameras were fully working without exception, now they do not, it does not comply with the Data Protection Act. The whole system is on its knees. Both the council and the police, who are responsible for the funding and operation of the scheme, are looking at new systems. Crime Prevention Officer PC Andrew Hawes admitted that a number of the cameras were not working, mainly because of old age. He said: There are only a handful that are operational. There are three not working at all because of a cable fault, but that will be rectified. There is a maintenance contract for the cameras but because of the age of >the system and the fact technology has moved on, steps are being taken at replacing it. The money to install it came from the Scottish Office and the system was seen as being obsolete in five years, but there was no ongoing programme for replacing it. The system does have its faults. PC Hawes confirmed that the current set-up also contravened the Data Protection Act. He said: According to the letter of the act, pictures from working cameras could not be submitted in court, however CCTV has never been challenged in court because the system was not maintained. If it was to happen, it would be up to the court to decide on whether it was accepted. Meanwhile, the councils CCTV officer, Brian Thomson said he was currently looking at various new schemes for the town centre. He added: We have got in contact with various companies and we expect to hear back from them sooner rather than later. The age of the system is the big problem. 2. Report: Support for U.S. Surveillance Wanes http://www.newsfactor.com/perl/story/17111.html By Lisa Gill NewsFactor Network April 4, 2002 The poll's deepest dip showed up in interviewees' declining confidence that government will use its expanded electronic monitoring capabilities in a proper fashion. A poll taken just after the six-month anniversary of the September 11th attacks on New York's World Trade Center and the Pentagon showed that Americans' support for and confidence in electronic governmental surveillance is waning. The new poll, conducted by Harris Interactive, said that immediately after September 11th, supporters of government surveillance of e-mail and cell phone conversations were in the majority at 54 percent. But the research firm found that group is now in the minority, with just 44 percent of respondents supporting monitoring. Fifty-five percent of respondents favored government monitoring of Internet chat rooms and other forums, compared with 63 percent in September. Also, 9 percent fewer respondents favored closer monitoring of banking and credit card transactions to trace funding sources. Privacy Foundation executive director Stephen Keating told NewsFactor that he is not surprised by the results. He noted that a similar change in U.S. sentiment occurred after the Oklahoma bombing in 1995. "I think those polls are driven by events and a psychological state of mind, rather than real knowledge of whether we're any less or more secure. We haven't had significant domestic terrorism since September 11th, so people are feeling less vulnerable," Keating said. Government Confidence Declines The greatest change was apparent in interviewees' distinct lack of confidence that government will use its expanded electronic monitoring capabilities in a proper fashion. Fourteen percent fewer respondents than in September said they are "very confident" or "somewhat confident" that the government will not abuse its monitoring capabilities. In response to this decline in trust, Keating noted that it is difficult for the American public to discern how effective the government has been in fighting domestic terrorism. "It's hard for people to evaluate if, say, the Patriot Act has had some effect. We haven't seen evidence, or we haven't been told, that [the government] has prevented new acts of terrorism," he said. Other Security Measures Drop The Harris poll also found that support for face recognition technologies that can scan audiences at public events for suspected terrorists has dropped by 5 percent since September, to 81 percent. A similar decline has occurred for support of expanded camera surveillance of public streets and other public places. Support for adoption of a national identification system for all U.S. citizens dropped by 9 percent since September, to 59 percent. Harris Interactive polled 1,017 people over the telephone between March 13th and March 19th, with accuracy of plus or minus 3 percentage points. Americans at Odds Martin Yeung, a policy analyst at the Center for Democracy and Technology, told NewsFactor he believes that while the United States is not in fear for its immediate security, the nation remains uncertain of how to maneuver through a changing security climate. "I think the American people are trying to grapple with the situation, with the new realities. We're trying to balance security concerns versus the right to privacy and civil liberties," Yeung said. Fear Not Harris developed the poll with Dr. Alan Westin, a privacy issue analyst, who noted that the poll's results indicate Americans are less fearful for their safety than they were in September. "The high-anxiety, very high approval rates for expanded law enforcement powers expressed in late September 2001 have moved, six months later, to a still high but somewhat more cautious level, reflecting American concerns that liberty and due process intrusions be kept to the necessary minimum," Westin said. Marc Rotenberg, director of the Electronic Privacy Information Center (EPIC), told news sources that he believes there has been an increase in discussion about civil liberties since September 11th. He also noted that the poll results are more conservative than those obtained by similar surveys. EPIC, which has fought hard against a national identification system, has filed suit against the Office of Homeland Security seeking the expedited release of documents regarding development of such a system. 3. CCTV for the 21st Century, http://www.wsrn.com/apps/news/art.xpl?id=4120467&f=NEWS BETACOM CORPORATION INC - Unveils Its Innovative CCTV, the VisAble IMAGE Thursday, April 4, 2002 09:40:38 AM - Market News Publishing Vancouver, BC, Apr 04, 2002 (Market News Publishing via COMTEX) -- Betacom Corporation Inc., an innovator in the development of Vision and Technology Solutions for Independent Living, announced that it officially unveiled its innovative VisAble IMAGE(TM) the CCTV for the 21st Century, to significant and widespread acclaim from end-users, vision specialists, dealers and distributors. The introduction took place at the California State University at Northridge (CSUN) Conference and Trade show held March 20th-23rd 2002 in Los Angeles, California. Offering the most complete range of end-user required features as standard equipment, the VisAble IMAGE(TM) is positioned to revolutionize the closed circuit TV (CCTV) industry and to capture a significant portion of this US$ 150 million market. "The VisAble IMAGE(TM) CCTV has an innovative X-Y table and electronic Extended Scan digital camera (patent pending) which ensures that, for the first time ever, the user can maintain a constant eye-to-screen distance. These unique features significantly increase the user's comfort and reading ease," said Brian McCarthy, President and CEO of Betacom Corporation. "We developed the VisAble IMAGE(TM) based on extensive feedback from expert end-users, vision specialists, clinical researchers and CCTV specialists from around the world. The result: our first production run of 600 units is more than 81% conditionally pre-sold. Customers include dealers and distributors from around Canada, the USA and internationally." The VisAble IMAGE(TM), competitively priced against the industry's offerings which range between US$ 2500 to US $ 4000, is offered in both color and black/white versions. Each version incorporates several innovative features as standard: 17" XVGA flat panel display screen, electronic camera scan for extended page reading range, horizontal and vertical text stretch (kerning) to increase legibility of compacted text, multiple color select & monochrome choices. Another industry first, the VisAble IMAGE(TM) has an optional three year warranty extension available at an unprecedented price of $99US/$150Cdn. The VisAble IMAGE(TM) has moved quickly from development to production prototype and is now being readied for commercial release in June 2002. About Betacom Corporation Betacom Corporation Inc. is the global leader and innovator in the development of vision and technology solutions for independent living. Its high-technology based vision enhancement products address the needs of the 135 million individuals worldwide with age-related vision conditions. These conditions include: Diabetic Retinopathy, Macular Degeneration, Glaucoma, Retinitis Pigmentosa as well as others. Betacom Bridges, the adaptive technology division, develops, trains, supports and distributes solutions for those with learning, communication and computer access needs. To see video clips of Betacom in the News, visit us on the web at: www.betacom.com This news release contains forward-looking statements that involve risks and uncertainties, which may cause actual results to differ materially from the statements made. Potentially, many factors could cause our actual results to vary materially from those described herein as intended, planned, anticipated or expected. Betacom Corporation Inc. does not intend and does not assume any obligation to update these forward-looking statements. 4. Sharp eyes and surveillance to stop shoplifting http://www.theage.com.au/articles/2002/04/02/1017206202155.html By Liz Minchin April 3 2002 Brian Dureau believes that security systems are useful but staff need to know what to look for to prevent shoplifting. Picture: VIKI LASCARIS It's not often a surveillance salesman tells you that even the best security system could be a waste of money. But that's the message Direct Security manager of corporate services Brian Dureau wants business to hear. While he advocates installing digital surveillance systems - especially from his company - Mr Dureau says a crucial but often neglected way to prevent shoplifting is staff training. "It's all right to buy a surveillance system, but staff have to know what to look for to prevent shoplifting in the first place," he said. "From the business' point of view, it isn't about catching shoplifters and taking them to court, but actually stopping them targeting the business." But just as no security system is thief-proof, relying on good customer service alone to prevent shoplifting can be dangerous, as boutique retailer Husk found out the hard way. The business has been operating since 1995 in one store each in Toorak and Albert Park, specialising in local fashion, cosmetics and crafts. General manager Susie Stanford says that for most of that time, the company assumed shoplifting wasn't an issue. "As a boutique, we thought we'd be isolated from the problem, because the way we serve is quite intensive, as opposed to a larger store where it's all self-serve," she said. Late last year, they realised they had been wrong, and seven weeks ago had a security tag and surveillance system installed. Ms Stanford says a typical retailer loses between 0.5 per cent and 1 per cent of turnover to shoplifting, but that Husk stores were losing around 2 per cent to 3 per cent before they invested in the extra security. It still hasn't stopped shoplifting: staff know of three incidents in that time, including one involving a regular shopper, who may actually have been a regular shoplifter. So this week the Husk staff will sit down with Mr Dureau and review the surveillance tapes, using the "regular shopper" incident as a training exercise, to find out what they could be doing better. "As well as acting as a deterrent during peak times, the system is also about making everyone face the cold hard facts of shoplifting," Ms Stanford says. "If we can see that we haven't done as well as we could have in protecting ourselves, then that's a real opportunity to train and improve." The Australian Retailers Association estimates that last year shoplifting cost retailers around the country $1.05 billion in lost revenue. Shoplifting also results in hidden costs to businesses. "If a business doesn't contain shoplifting, it places suspicion on staff, other shoppers, and it affects the whole atmosphere of the store," Mr Dureau says. "So it's counter-productive in that sense too." He says one of the key areas in which staff need training is in identifying shoplifters, not by their looks, but by their actions. "A real problem for retailers is that professional shoplifters are not walking in with dirty jeans on but are usually well dressed." Mr Dureau says that although there are no rules when it comes to shoplifters, there seem to be more women than men doing it, even among the professionals who make a living out of it. "It's not unheard of for people to make $2000 to $4000 a week doing it, and there are rumours in the industry of shoplifters who fly interstate for a day's work." The retail manager at Husk's Albert Park store, Sally Bailey, has worked in retail since 1990, and agrees that a well-trained retail worker can spot most shoplifters in the crowd. "Shoplifters can be anyone, but their actions tend to give them away. "They do a lot of touching of stock, as well as looking back around the store to see who's around. It can be really quite obvious when you know what to look for." Ms Bailey says in her experience, good service is the most effective deterrent to shoplifters. So far, no one has come up with a way to eradicate the problem, but retailers such as Husk hope at least to cut their losses. Mr Dureau says the hardest part is finding the balance between security and good service: "After all, you want people to feel happy when they walk into your shop, not like they're going to be body searched."
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